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3 ways to cancel your Ourtime subscription

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Published: 10/12/2019 | Update: 18/03/2020

3 ways to cancel your Ourtime subscription

Ourtime is a dating website for people older than 50 looking for love. Ourtime is part of Lexa.nl and this means it works just as conveniently as cancelling Lexa. Ourtime lets you decide if you want to cut straight to the chase or want to take your time meeting new people. According to several websites that have compared dating websites, Ourtime has everything a good dating website needs. So have you successfully found your new love and has the time come to delete your account? We’ll show you how.

Three ways of cancelling Ourtime
  1. Cancelling by email
  2. Cancelling through their contact form
  3. Cancelling with a letter

Using Ourtime dating costs €24,99 a month, unless you’ve opted for a plan that lasts a couple of months. In that case you pay less. The only issue with Ourtime is that you’re stuck to a plan regardless. If you use the free version of Ourtime, you’re options are so limited that you easily opt for a plan. Your subscription to Ourtime is extended without notification, and this can become really pricey. So in this article we’ll tell you how to stop this.

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Option 1: Cancelling by mail

You can email the Ourtime customer service at customcare@contact.lexa.nl. By stating your email address and username, they can cancel your account. Keep in mind that this may take a while and that your email might go unread. There’s no way to guarantee that your account is deleted.

Option 2: Cancelling through their contact form

To access the Ourtime contact form follow the two steps below:

Step 1: Navigate to the Ourtime homepage and scroll all the way down the page to ‘Help’.

Ourtime dating homepage

Step 2: Click ‘Contact us’ (Neem contact met ons op) and click ‘Contact Customer Care Team here’ (Contact met het Customer Care Team klik hier)

Cancel Ourtime dating website

Option 3: Cancelling with a letter

The last option to cancel is with a letter. On our website you can find an example of a cancellation letter. You can send it to Ourtime yourself, or let us do it. Dyme will send your cancellation letter to Ourtime. This means your cancellation is guaranteed. Which entails that after using our service, you can be 100% sure that your subscription has been successfully cancelled.

Even though you’re no longer a member, your account might still be active on Ourtime. If you’d like to delete your account, follow the next steps.

Deleting your Ourtime account in five steps
  1. Click on your profile picture
  2. Click on ‘Your Account’
  3. Now click Suspend my account’ (Mijn account opschorten), you can find this on the left side of the page under the header ‘Support Lexa’
  4. You’ll be asked if you want to suspend your account. If you agree to this, your profile won’t be visible on the website, but still exists. If you want to completely delete your account, click ‘Delete account’ (Account verwijderen) at the bottom of the page
  5. Fill in your email address and password to complete the process and click ‘Next’ (Verder) to make your actions final.

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