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Did not get a note that the package was delivered to the neighbors

Did not get a note that the package was delivered to the neighbors

D. B. - 26/06/2020 - 20:57
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Complaint

I was expecting a package from 3D hubs. Although Post.nl stated that the package was delivered on my address, i did not receive it, and did not receive the note wether the package was delivered on another day or to the neighbors. Post.nl said that since i am receiver i cannot start investigation, meanwhile when 3D. Hubs started investigation 1 week pass! The package was found 1,5 weeks later, at the neighbors on my street, but since i did not get a note that the package was delivered there, i could not know ! Post.nl has to be more responsible, it is not possible to put that the package has been delivered at the address if it was delivered to the neighbors!

Desired solution

Post nl cannot state the packages is delivered to the address if it was delivered to the neighbors! If the package would be lost, consumer cannot claim the product back or money back, as the company has a confirmation that the package was delivered!

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