How can you easily file a PostNL complaint?

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Published: 13/12/2019 | Update: 03/04/2021

How can you easily file a PostNL complaint?

It’s very annoying when something goes wrong when receiving or sending a package. Unfortunately, the delivery of PostNL packages often goes awry! And also, PostNL doesn’t always handle customer complaints well and that’s why we want to help you. Do you have a complaint about a PostNL delivery and do you want it to be resolved? Read on for the best way to do so.

File your PostNL complaint in 4 steps
  1. Go to the PostNL website and click on “Customer Service”
  2. Click on “General”
  3. Scroll down to “Contact us”
  4. Choose your method (for example: Call us)


What kind of complaints are there

The complaints about PostNL vary, but there are two overarching complaints that are most common:

  • Complaint about a PostNL delivery
  • Complaint about a PostNL mailman

Most complaints are about the delivery. Sometimes the consumers will receive a message stating that the package has been delivered, while in reality they haven’t received anything.

Another frequent complaint is a complaint about a PostNL mailman. For example, a lot of complaints revolve around mailmen who do not handle packages with care or who do not arrive at the indicated time.

Filing a complaint about PostNL, how does that work?

If you have a complaint about PostNL you want to be helped. So how do you file a complaint? We explain in 4 steps how:

1. Go to the PostNL website and click on “Customer Service”


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2. Click on “General”

File postNL complaint

3. Scroll down to “Contact us”

PostNL contact

4. Choose your method (for example: Call us)

Call PostNL

Complaints about PostNL that remain unresolved

Sometimes a complaint remains unresolved by the PostNL customer service, which, we know, is annoying. Then the search begins: what happened to you package? Was your package delivered to your neighbours? Did a flatmate accept your package?

This takes a lot of time and energy to figure out. And it’s no fun for anyone. If your package has disappeared without a trace and PostNL does not deal with your complaint, you can become very desperate, very quickly.

Fortunately, you can then file your PostNL complaint with help from Dyme! If filing a complaint with PostNL hasn’t solved anything, we would like to help. Go to our PostNL complaints page to submit your complaint. We will contact PostNL and try to encourage them to resolve your complaint ASAP. By doing this, we try to help resolve your complaint and make sure it gets the attention it deserves.

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