What are the most frequent complaints the NS receives?
Many complaints are made about delays and trains that are bursting at their seams, but problems relating to the public railway cards (the OV-chipkaart) and NS train tickets are bountiful as well.
Customers frequently experience problems with their direct debit. An incorrect sum is taken from customers bank accounts and they’re not always able to solve this problem on their own.
There are 6 ways to file a complaint through the NS customer service:
Through the NS complaint line on 030 751 51 55
NS complaints on Twitter
NS complaints on Facebook
By post through the NS customer service:
3500 GJ Utrecht
By mail through their contact form
Through live chat from Monday to Sunday between 07.00-23.00
What actions does the NS undertake following the complaints?
The NS customer service is very easy to contact. There are multiple ways of contacting them and they are quick to respond. Unfortunately, they are not able to solve all of the problems they are faced with.
If you’re not satisfied with the solution offered by the NS, you can call in the help of Dyme. We’re happy to help solve your problems with the NS.
Lodge a complaint about the NS through Dyme
At Dyme we understand that not all problems can be solved. However, we would like to help solve your problems with a company. We aim for good assistance of all our consumers. Click this link to lodge a complaint about the NS.
About the NS
NV Nederlandse Spoorwegen (NS) is the company behind most trains in the Netherlands. The NS uses the Dutch rail line, which is supervised by Prorail. The Dutch railway network is one of the busiest networks in the world, which can cause problems, resulting in many complaints from its users.